Returns & Refunds

1. The Short Version

If your artwork arrives damaged, defective, or is not the item you ordered, contact us within 7 days of delivery with photographs. We will replace the piece or refund you in full — your choice. That is the policy in one sentence; the details follow.

2. What Is Eligible

• Transit damage — tears, dents, cracked frames, water marks
• Manufacturing defects — printing flaws, loose mounting, faulty backing
• Wrong item or wrong size compared to your order confirmation
• Missing parcels (tracked and confirmed lost by the courier)

3. What Is Not Eligible

Each piece is produced individually for your order, so we cannot accept change-of-mind returns, colour-matching complaints arising from personal screen calibration, or requests based on measurements other than those shown on the product page. If you are unsure whether a size suits your wall, message us before ordering — we would rather send guidance than disappointment. Custom commissions produced to your approved specification are also non-returnable unless defective.

4. How To Claim

1. Contact us within 7 days of delivery via WhatsApp or our contact page, quoting your order number.
2. Attach clear photographs of the issue (and packaging if damaged in transit).
3. We respond within 1 business day with a decision.
4. For approved claims we arrange either a free replacement (reproduced and shipped at our cost) or a full refund.

5. Refund Method & Timing

Since orders are paid in cash on delivery, refunds are issued via bank transfer or mobile wallet (JazzCash/Easypaisa) to the customer named on the order, typically within 5–7 business days of claim approval. Where an advance transfer was made for a custom order, refunds return to the same account.

6. Cancellations

You may cancel any order free of charge while its status is Pending Confirmation or Confirmed — just message us with your order number. Once production has started, cancellation is no longer possible, but approved defect claims remain protected.